KIM, A.; CHO, Y. C. Exploring Antecedents & Consequences Of Customer Satisfaction With Smartphones: Implications For CRM. Journal of Business & Economics Research (JBER), [S. l.], v. 13, n. 4, p. 215–230, 2015. DOI: 10.19030/jber.v13i4.9453. Disponível em: https://www.clutejournals.com/index.php/JBER/article/view/9453. Acesso em: 29 mar. 2024.