Main Article Content
workplace violence, anger management, emotional intelligence
Existing categorization of workplace data ignores an opportunity to provide more distinct and relevant information on workplace incidents. This article describes current reporting of violence in the workplace and what issues must be addressed to be of better service to organizations. In addition to knowing statistical realities, managers must become very self-aware of their reactions to anger as a part of the overall anger management strategy of the organization. Emotional Intelligence research provides valuable tools for managers and supervisors to improve their responses to anger in the workplace.