Published: 2008-07-01

Articles

Portfolio Selection For Service Systems

Heinz Roland Weistroffer
Abstract 116 | PDF Downloads 99 | DOI https://doi.org/10.19030/jss.v1i1.4299

Page 31-34

Drivers Of Customer Loyalty In A Retail Store Environment

Toyin A. Clottey, David A. Collier, Michael Stodnick
Abstract 1413 | PDF Downloads 2318 | DOI https://doi.org/10.19030/jss.v1i1.4300

Page 35-48

A Decision Model For Contracting Helpdesk Services

Meg Murray, Joy Young
Abstract 135 | PDF Downloads 97 | DOI https://doi.org/10.19030/jss.v1i1.4301

Page 49-56

An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis

Assion Lawson-Body, Laurence Mukankusi, Glenn Miller
Abstract 146 | PDF Downloads 107 | DOI https://doi.org/10.19030/jss.v1i1.4303

Page 75-82

Topic Maps For Improving Services In Disaster Operations Management

G. Alan Wang, Christopher W. Zobel
Abstract 132 | PDF Downloads 86 | DOI https://doi.org/10.19030/jss.v1i1.4304

Page 83-92

From Push To Pull: Emerging Models For Mobilizing Resources

John Hagel III, John Seely Brown
Abstract 416 | PDF Downloads 285 | DOI https://doi.org/10.19030/jss.v1i1.4305

Page 93-110

DNA Of A Successful BPO

Ravi S. Behara, Somnath Bhattacharya
Abstract 143 | PDF Downloads 107 | DOI https://doi.org/10.19030/jss.v1i1.4306

Page 111-118