DOI: https://doi.org/10.19030/jss.v1i1

Published: 2008-07-01

Articles

Foundations Of Service Science Concepts And Facilities

Harry Katzan
Abstract 164 | PDF Downloads 183 | DOI https://doi.org/10.19030/jss.v1i1.4297

Page 1-22

PDF

New Public Management And Service Science: Preparing Students For The 21st Century

Michael O. Adams, Linda D. Smith
Abstract 117 | PDF Downloads 660 | DOI https://doi.org/10.19030/jss.v1i1.4298

Page 23-30

PDF

Portfolio Selection For Service Systems

Heinz Roland Weistroffer
Abstract 116 | PDF Downloads 99 | DOI https://doi.org/10.19030/jss.v1i1.4299

Page 31-34

PDF

Drivers Of Customer Loyalty In A Retail Store Environment

Toyin A. Clottey, David A. Collier, Michael Stodnick
Abstract 1413 | PDF Downloads 2318 | DOI https://doi.org/10.19030/jss.v1i1.4300

Page 35-48

PDF

A Decision Model For Contracting Helpdesk Services

Meg Murray, Joy Young
Abstract 135 | PDF Downloads 97 | DOI https://doi.org/10.19030/jss.v1i1.4301

Page 49-56

PDF

Strategic Fit In Inter-Organizational Networks: A Life Cycle Framework For The Healthcare IDS

Evelyn H. Thrasher
Abstract 110 | PDF Downloads 90 | DOI https://doi.org/10.19030/jss.v1i1.4302

Page 57-74

PDF

An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis

Assion Lawson-Body, Laurence Mukankusi, Glenn Miller
Abstract 146 | PDF Downloads 107 | DOI https://doi.org/10.19030/jss.v1i1.4303

Page 75-82

PDF

Topic Maps For Improving Services In Disaster Operations Management

G. Alan Wang, Christopher W. Zobel
Abstract 132 | PDF Downloads 86 | DOI https://doi.org/10.19030/jss.v1i1.4304

Page 83-92

PDF

From Push To Pull: Emerging Models For Mobilizing Resources

John Hagel III, John Seely Brown
Abstract 416 | PDF Downloads 285 | DOI https://doi.org/10.19030/jss.v1i1.4305

Page 93-110

PDF

DNA Of A Successful BPO

Ravi S. Behara, Somnath Bhattacharya
Abstract 143 | PDF Downloads 107 | DOI https://doi.org/10.19030/jss.v1i1.4306

Page 111-118

PDF