Published: 2011-11-23

Articles

Corporate Strategy And The Social Networking Phenomena

Robert L. Johnson
Abstract 134 | PDF Downloads 112 | DOI https://doi.org/10.19030/jss.v4i2.6640

Page 1-10

Service Visibility Across Lines Of Business

Karen L. Harper
Abstract 104 | PDF Downloads 84 | DOI https://doi.org/10.19030/jss.v4i2.6641

Page 11-16

A Strategic Approach To Managing Customer Service Quality

Nelson Barber, Raymond Goodman, Jr.
Abstract 261 | PDF Downloads 173 | DOI https://doi.org/10.19030/jss.v4i2.6642

Page 17-32

The Role Of Contested And Uncontested Passes In Evaluating Defensive Basketball Efficiency

James T. Bartholomew, David. A. Collier
Abstract 168 | PDF Downloads 118 | DOI https://doi.org/10.19030/jss.v4i2.6643

Page 33-42

Essentials Of Service Design

Harry Katzan, Jr.
Abstract 459 | PDF Downloads 386 | DOI https://doi.org/10.19030/jss.v4i2.6644

Page 43-60