Published: 2011-11-23

Articles

Corporate Strategy And The Social Networking Phenomena

Robert L. Johnson
Abstract 128 | PDF Downloads 103 | DOI https://doi.org/10.19030/jss.v4i2.6640

Page 1-10

Service Visibility Across Lines Of Business

Karen L. Harper
Abstract 98 | PDF Downloads 75 | DOI https://doi.org/10.19030/jss.v4i2.6641

Page 11-16

A Strategic Approach To Managing Customer Service Quality

Nelson Barber, Raymond Goodman, Jr.
Abstract 225 | PDF Downloads 155 | DOI https://doi.org/10.19030/jss.v4i2.6642

Page 17-32

The Role Of Contested And Uncontested Passes In Evaluating Defensive Basketball Efficiency

James T. Bartholomew, David. A. Collier
Abstract 155 | PDF Downloads 107 | DOI https://doi.org/10.19030/jss.v4i2.6643

Page 33-42

Essentials Of Service Design

Harry Katzan, Jr.
Abstract 401 | PDF Downloads 337 | DOI https://doi.org/10.19030/jss.v4i2.6644

Page 43-60