A Comparison Of The Elements Of Motivation In The Hospital Industry Versus The Retail And Manufacturing Sectors

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Rickey Casey
Jay Robbins


Motivation, Hackman & Oldham, Job Characteristics Model


This study compared the results from a survey of 200 employees from a manufacturing plant, 330 from a major retailer, and 89 employees from a hospital. The Hackman and Oldham Model have been tested in several industries, and have developed averages for the manufacturing and sales industries. This study takes the Skills Application 4.2 Job Diagnostic survey and evaluated the service industry. The article compared the results of all three surveys and developed a Motivating Potential Score. The study made some very interesting observations about the manufacturing, retail and service industry.


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